So you’ve received the IT Happiness Scan link in your mailbox
Now what?
1. Get familiar with the survey
Take the survey yourself to familiarize yourself with the experience. This will help you answer any questions your team might have. Access your unique survey link from your welcome email.
2. Plan your strategy
Set a timeline for survey distribution and key milestones, such as reminder datesand survey closure. A structured approach ensures higher response rates andbetter time management. Use the Survey Planning Checklist on our knowledge base to guide your timeline.
3. Inform your team
Let your team know a survey is coming! Transparency builds trust and encourages participation. Use the example email template available on our knowledge base.
Tip: Customize the message to explain how the results will enhance their digital workplace experience.
4. Distribute the survey to your team
Distribute the survey link in a way that suits your team:
- Via Email: Use the template from our knowledge base.
- Via Teams/Chat Platforms: Share directly in a channel or group.
Encourage participation by explaining how their feedback will impact their experience in the digital workplace.
5. Send a reminder
Boost response rates by sending reminders one week after the initialdistribution.
Tip: Be positive and encouraging in yourreminder messages, emphasizing howtheir feedback makes a difference. Check out our reminder templates onour knowledge base.You can adapt it to match your team’s tone.
6. Monitor survey progress
The survey remains open for up to 3 weeks after the first response is received oruntil 300 responses are collected. This timeframe allows enough time for thoughtful responses while keeping the process focused. If you’re struggling to increase response rates, read here.
7. Receive your report
Once the survey closes, you’ll get aconfirmation email with the repor tlink. The report contains actionable insights to help you improve thedigital workplace.
8. Take action
While a one-time survey can provide valuable snapshots of user satisfaction,ongoing surveys can track trends and improvements over time. If your initial survey is successful, establish a routine of regular follow-ups. Keep your objectives SMART (Specific, Measurable, Achievable, Relevant, Time-bound) to continuallyimprove IT satisfaction within your organization. Regular surveys help you adapt tochanging needs and keep your IT services aligned with user expectations. Looking for more tailored recommendations or insights? We offer consultingservices to help you act on the results. Dive deeper into the findings withconsultancy sessions. Explore upgrades to benchmarking, insights, or managed survey programs.