📈 IT Happiness grew, and kept growing
The average IT Happiness score rose from 6.99 to 7.46, a 6.8% increase. In some organizations, the improvement exceeded 15%. That’s real progress in how well digital environments are supporting people.
📈 No sign of survey fatigue
Despite concerns around over-surveying, response rates actually increased — from 26.04% in 2022 to 28.42% in 2025. That’s an 8.42% rise, indicating employees are willing to share their thoughts — when they know it leads to action.
These gains weren’t accidental. They were the result of intentional efforts to listen, respond, and create a feedback loop.
Gain insights on how other (multi-national) organizations are successfully increasing IT Happiness and improving their end-user feedback response rates!
For a limited time, we are offering free Peer Learning sessions to help you explore what’s working for others — and what could work for you.
In this session, we’ll connect you directly with another organization from our network that’s also on a journey to improve digital employee experience. Together, you can exchange ideas, lessons learned, and practical steps to move forward.
How It Works:
We’ll connect you with a peer organization from a similar context or industry.
We’ll tend to the meeting — we’ll host, facilitate, and make sure everything runs smoothly.
1 hour session — the choice is yours!
You’ll receive a few prep questions in advance, so you can make the most of the exchange.
Whether you’re just getting started with end-user feedback or looking to fine-tune your current program, this is a chance to learn from others who’ve been in your shoes.
Further Reading
In digital workplace management, employee feedback is often overlooked or underestimated. It is often considered as something to address after infrastructure, tools, or systems are in place.
But what if we flipped that thinking?
Our analysis of over 60,000 employee feedback responses across industries and countries reveals a clear truth: when employees are heard, IT gets better — measurably better.
From March 2022 to March 2025, we tracked IT Happiness across a randomized sample of our client programs. The findings speak for themselves.
How IT Happiness affects
Employees
- Reduced friction and fewer service desk issues
- An open feedback culture that encourages constructive input
- Greater willingness to adopt new technologies
- Higher engagement in digital learning and training opportunities
IT Teams
- Continuous, structured insights to guide improvements
- Validation for ongoing and upcoming IT projects
- Positive recognition that supports team morale
- Direction on where to streamline infrastructure and services
Management
- Data-driven support for strategic decisions
- Evidence of cost reduction through smarter onboarding and simplification
- Stronger business cases to secure future investment
- Opportunity to benchmark with industry peers and learn from others
Conclusion
✅ If you create a feedback loop and an employee-driven culture, then employees will keep engaging.
✅ If IT listens and acts, then adoption of digital tools rises.
✅ If leadership sees the data, then smarter, faster decisions follow.
The data confirms what we’ve seen in practice: prioritizing IT Happiness leads to measurable improvements across the organization. Listening to employees is not a