Digital Workplace
Stay updated with employee sentiments surrounding hardware, software, overall digital experience. Whether you’re keen on optimizing IT end user experience or making data-driven decisions about your digital infrastructure, we’ve got you covered. Our comprehensive approach ranges from crafting targeted IT surveys to in-depth analysis. Leveraging years of experience in IT service performance measurement, we offer both a holistic as well as a detailed perspective on your organization’s digital employee experience.
Support Experience
Measuring the perception and experience with the Service Desk is essential for understanding how IT end users view the support they receive, particularly regarding incident handling and ease of resolution. Our Service Desk survey approach provides valuable insights, enabling you to compare your performance with other organizations and identify improvement areas. By using factual data, you can enhance service quality and push your Service Desk to the next level.
IT Business Value
Our tools effectively measure stakeholder satisfaction with IT services and products, assess the level of innovation, and detail the specific contributions of IT, such as new systems, services and applications.
Change and Adoption
Evaluate the quality of project delivery, especially for migrations, roll-outs of new applications, products or services. Get structured feedback from end users and business stakeholders. This feedback is focused on the project delivery itself and how well its outcomes meet the needs of its users and stakeholders. It oversees various projects within your organization to ensure they meet satisfaction, scope, time and business requirements.
Innovation
Comprehensively assess your organization’s readiness for new tools and technologies, such as AI. Evaluate how prepared your teams are, leveraging targeted insights and surveys to identify any gaps and opportunities. Gain crucial insights to strategically enhance your technology adoption processes and ensure smooth integration across your company.
Learning and Development
Assess the digital skills and behaviors of employees, measure satisfaction and effectiveness of training programs, and evaluate your team’s readiness for digital transformation. Ensure that digital changes and investments are valued and used. We provide actionable insights to enhance workforce capabilities and manage overall digital health.
IT Security Policy
Measure employees’ awareness, compliance, and perceptions of security guidelines, assessing their impact on productivity, training effectiveness, and trust in IT’s security management.
Digital Wellbeing
Seize the opportunity to merge HR and IT initiatives, ensuring that the digital environment becomes a cornerstone of people’s well-being.