Management summary
Many organizations struggle with fragmented data collection, leading to inefficiencies and missed insights. KPI reports, engagement surveys, and automated service desk feedback often operate in silos, failing to provide a comprehensive view. Yorizon helps streamline data, create universal reporting structures, and integrate meaningful employee feedback to support IT decision-making, organizational resilience, and a user-centric digital culture.
Introduction
Based on countless conversations with IT leaders, digital transformation managers, and operational heads, one thing is clear: Organizations are drowning in data. Not because they don’t have enough, but because they have too much, scattered across various reports, tools, and departments. As one IT manager humorously put it:
“We have enough dashboards to make an air traffic controller jealous, but still no clue if our employees are actually happy with IT.”
Here are some of the common situations we encounter when discussing data collection and reporting in large organizations:
KPI Reports with Vendor Green Lights
Many IT departments rely on reports from key service providers. These often come with a neat traffic light system—mostly green, reassuringly indicating everything is ‘fine.’ But what does ‘fine’ really mean? System uptime? Compliance with SLAs? The reality is, these reports rarely capture the user’s perspective. As one CIO joked:
“It’s like asking the butcher to rate his own meat. Of course, it’s always top quality.”
Hard System Data Reports—Valuable but Uninterpreted
Organizations invest heavily in monitoring tools and third-party reports that capture technical performance. These reports are incredibly detailed and data-rich. But when asking end-users if they noticed an outage or performance issue, the answer is often: ‘Not really’. Or worse, critical users from finance, manufacturing, or engineering might be screaming about inefficiencies while the IT department remains oblivious. The problem? There’s no streamlined approach to turning this data into actionable insights.
HR/Employee Engagement Surveys—A Drop in the Ocean for IT
HR departments love engagement surveys, typically conducted once a year (or every two years). While these surveys are valuable, IT often gets a single question—something like: “Are you satisfied with your digital tools?” That’s it. Imagine if financial reporting was done with just one line: “How do you feel about company profits?” Useful? Not really. These surveys are designed for HR objectives, not IT decision-making.
Local Initiatives—The Wild West of Data Collection
Many departments, with the best intentions, conduct their own surveys using free tools or simple forms. The result? A flood of disconnected data points that don’t align with company-wide insights. Reports get stuck at a local level, comparing apples to oranges. One IT director described their situation like this:
“Every department has their own survey, their own questions, their own metrics. It’s like running ten different weather forecasts for the same city and hoping they all say the same thing.”
Automated Service Desk Surveys—The Gadget That Nobody Uses
Service desks often send out automated ticket surveys after every interaction—usually just a smiley face rating. The problem? Low response rates. It’s become so routine that most employees ignore them entirely. While these surveys can be useful for service desk efficiency, they rarely integrate with broader IT experience insights. In short, they create yet another isolated dataset rather than a holistic view of IT performance.
Data Silos and Too Many Reporting Tools
Data warehouses, Power BI, Tableau, Qlik, Excel—organizations have no shortage of reporting tools. The issue? They all function in isolation, creating a fragmented landscape of analytics. Data sits in silos across IT, HR, finance, and operations, making it difficult to draw meaningful conclusions.
What Can Be Done?
At Yorizon, we can’t reorganize your entire enterprise structure, but we can help bring clarity to the chaos. We specialize in streamlining your existing data collection efforts, designing universal methodologies, and structuring reporting in a way that truly serves the organization. More importantly, we help actively integrate employee feedback—without over-surveying—so that data is both meaningful and actionable.
Our approach serves four key goals:
- Enhancing Digital Employee Experience – Ensuring IT services and tools align with the actual needs of employees.
- Informed IT Decision-Making – Helping IT departments make the right choices regarding tools, applications, cloud strategies, AI integration, and outsourcing.
- Organizational Resilience – Aligning IT and business objectives for long-term adaptability and efficiency.
- Building a User-Centric Digital Culture – Shifting from isolated IT metrics to a people-first approach that aligns with broader organizational goals.
No, this won’t be solved overnight. But with a clear roadmap, a focus on valuable data (rather than just more data), and structured methodologies, real change is possible.
Ready to make sense of your data overload? Let’s explore how Yorizon can help bring order to the chaos. Contact us today.