In today’s digital workplaces, understanding employee experience is more crucial than ever. Companies invest heavily in measuring digital performance through advanced tools like Nexthink’s Digital Employee Experience (DEX) scores—hard data reflecting the quality of digital interactions. But do these raw numbers always tell the full story? Do they truly reflect how your users feel about their digital environment?
At Yorizon, we believe the magic happens when you connect the hard data with the soft sentiment. That’s why we’ve developed a functionality that links Nexthink DEX scores directly with IT satisfaction survey responses from individual users, delivering a powerful segment in your dashboard that reveals not only what’s going on under the hood—but how it impacts the people using the technology.
What is the Nexthink DEX Score?
Nexthink’s DEX score is a sophisticated so-called ‘hard’ metric that continuously measures the digital experience of employees by tracking device performance, software health, network conditions, and more. But to make this data more tangible and actionable, Nexthink groups the scores into three color-coded categories:
- Frustrating (0-30, red): Indicates poor digital experience that likely hinders productivity and causes user dissatisfaction.
- Average (31-70, yellow): Signals a mixed or inconsistent experience that may require attention.
- Good (71-100, green): Reflects a smooth, positive digital environment with minimal issues.
These categories give organizations a clear, at-a-glance view of digital health—but what about the human side?
How Yorizon Links Hard Nexthink Data with Soft Survey Sentiment
The key challenge organizations face is understanding if these hard metrics truly align with employee feelings and experiences. Our solution: once a user completes a fully filled-in IT satisfaction survey, Yorizon triggers an API call to Nexthink to fetch the most recent DEX score available for that person. This score is linked as a segment within the survey responses in your dashboard—always preserving full anonymity.
Because Nexthink data refreshes continuously and old data is discarded after 30 days, timing is critical. Our approach ensures you get the freshest, most relevant score matched to each employee’s sentiment at the time they respond.
Why Linking Hard and Soft Data Makes a Difference
1. Detect Hidden Discrepancies
Sometimes the DEX score may show ‘bad’ (red) metrics—maybe slow performance or errors—but the user feedback is surprisingly positive. Conversely, a ‘good’ (green) DEX score might accompany frustration or dissatisfaction in the survey. This mismatch reveals areas where the perception differs from the technical reality, guiding targeted investigations.
2. Prioritize What Really Matters
By comparing hard data with sentiment, IT and business leaders can distinguish what truly annoys users versus what metrics can be deprioritized. This helps focus resources on fixing pain points that impact user satisfaction and productivity, rather than chasing every single technical anomaly.
3. Empower Data-Driven Dialogue
Bringing together objective Nexthink data and subjective survey feedback creates a common language between IT teams and end users. It supports transparent conversations around digital experience improvements, fostering trust and engagement.
4. Enhance Predictive Insights
Understanding sentiment alongside real-time DEX scores allows organizations to better predict the impact of IT issues on employee performance and morale—enabling proactive measures before dissatisfaction spreads.
5. Optimize Continuous Improvement
With linked data, ongoing pulse surveys can be benchmarked against Nexthink scores, allowing continuous monitoring of how changes in infrastructure or support influence both the hard metrics and the human experience.
Keeping Anonymity at the Core
We understand that employee trust is essential. All data linking is done while fully respecting anonymity and privacy. Individual responses and scores are never exposed in a way that identifies the respondent. The combined data is used exclusively to provide aggregated, actionable insights for your organization.
Bringing It All Together
At Yorizon, we help you see beyond the numbers by combining the power of Nexthink’s hard digital metrics with the rich context of employee sentiment. This integrated approach unlocks deeper understanding, smarter prioritization, and stronger impact on your digital workplace strategy.
Ready to explore how linking hard and soft data can elevate your IT insights? Contact us to learn more about this new Yorizon functionality and how it can help your organization put people at the center of digital excellence.