Modifying Questions

Our surveys are customizable to some extent. Here’s what can and cannot be modified.

Can be modified:

  • The order of questions
  • The phrasing of questions (“How satisfied are you with:”)
  • The topics asked (Service Desk, Business applications, etc.)
  • The follow-up improvement areas
  • Segmentation questions asked

Cannot be modified:

  • The basic structure of a question (our 6-point scale, single vs multiple choice, etc.)
  • The smileys
  • Making questions mandatory
  • Various styling options such as button size or whitespace
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