Unveiling the Hidden Costs of IT Challenges
Enhancing IT satisfaction in the workplace holds immense potential for benefits. Studies indicate that boosting productivity, alleviating the burden on your IT Service Desk, and cutting IT costs are all achievable. Often, the barrier to these improvements is IT management’s oversight of these potential gains. Let’s quantify this potential to better understand the impact.
Quantifying IT Inefficiencies New research highlights how “inefficient IT systems” and “lack of digital proficiency” lead to substantial productivity losses. Consider a scenario with 1,000 IT users who utilize IT resources for 20 hours weekly at an average rate of €30/hour in the Netherlands. According to recent findings, an average productivity loss of 7.6% translates to a yearly cost inefficiency of €2.2 million. Reducing this loss to just 6% could result in a productivity improvement worth €460,800 annually. Additionally, employees spend over 30 minutes each week resolving computer issues or aiding colleagues.
Further studies reveal that each employee faces IT-related challenges about 1.7 times weekly. Those with less IT skill encounter problems more frequently, approximately 2.5 times a week. Resolving these issues takes about 35 minutes each time. While helping colleagues is beneficial, the productivity loss is significant, leading to substantial IT costs for the company. Digitally adept employees often spend a lot of time assisting their less digitally savvy counterparts.
Optimizing Your IT Resources The impact on your IT Service Desk is notable as well. For instance, if your company has 1,000 IT users each submitting a ticket monthly, and your desk spends 5 minutes per ticket, reducing issues by 20% can save nearly 17 hours monthly, or 200 hours annually.
While some IT issues are inevitable, reducing them can yield considerable gains. It’s crucial to monitor key issues and how users are resolving them. Utilize data from your Service Desk, SLA reports, and end-user feedback (through IT satisfaction surveys) to maximize IT efficiency and satisfaction. Beyond that, start prioritizing your organization’s digital wellbeing today.
Read our FULL REPORT “Beyond IT Infrastructure and Service Desks: The Four Pillars of Digital Wellbeing”