📝 TLDR;
- Internal Data Check: We thoroughly validate the collected data to ensure accuracy.
- Dashboard Access: Your main contact receives login credentials to access the survey results dashboard. You may request for additional users to access the dashboard.
- Dashboard Training: We invite you to a live walkthrough of your dashboard, showing how to navigate and utilize your data.
- Training Recording: A recorded session is made available for anytime access to dashboard instructions.
- Self-Service: You can begin exploring and analyzing their data independently through the dashboard.
- End-of-Cycle Reports: Additional detailed reports, including CIO and Product Owner Reports, are provided at the end of each survey cycle.
- Raw Data Access: You can extract raw data for further analysis or integration into your BI tools.
- Concluding Presentation: A final presentation is delivered summarizing key finding.
- (Add-On) Customized Reports: Automated reports are available as an add-on for tailored insights.
- (Add-On) Consulting Services: Optional consulting sessions provide expert analysis and actionable recommendations based on your survey results.
Decide on How You Would Like to Use Your Data
After we collect data from your survey responses, we will ask you a set of questions to create an effective continuous improvement cycle based on your goals. These questions will cover topics such as the frequency of creating an action plan in regards to the data collection and rate of survey roll-outs.
Before diving into the actionable steps, it’s essential to understand the types of reports provided by Yorizon and how they cater to different organizational needs:
- Standardized PDF Reports: These include CIO Reports and IT Management/Product Owner Reports, offering high-level insights, benchmarking data, priority matrices, and AI-supported comment analysis.
- Online Dashboard Access: A dynamic tool for real-time data analysis, offering insights into satisfaction scores, benchmarks, and sentiment analysis.
- AI-Supported Comment Analysis: Provides a deep dive into user feedback, identifying the top five topics of concern.
- Triggered Reports: Alerts stakeholders to critical issues requiring immediate attention.
- Shoutouts: Celebrate successes by highlighting positive feedback.
When to start contacting people? who and how?
Effective communication is key to ensuring that feedback-driven initiatives are successful. Develop a communication plan that outlines how and when updates will be shared with stakeholders.
⏰General rule of thumb: As Soon As Possible. The link with the survey and given answers might still be the freshest. Within 2 weeks is best, but not always feasible. Try to do it at least once a month
🧑 Of course only people who have given their approval to be contacted. Not needed to contact everybody (make sure you manage expectations on this). Focus on the following:
- High quality comments
- Happy Bunch on Main Question but Unhappy Bunch on one or more topics
- Unhappy Bunch on Main Question
- Happy Bunch overall
❓ Reach out via chat or email first. Explain why you are reaching out and that you would like to have a chat about their survey and if and when they might be willing to elaborate more on it. Try to focus on ‘Ambassadors’. Plan a meeting F2F, Phone or Virtual
Kick-start your communication plan within your Intranet environment
Your intranet should provide details about the “End User Experience Survey.”
What’s Included:
- Survey Overview: This section explains the survey’s purpose and may include a sample link.
- Survey Administrator: The survey is conducted by Yorizon, a research company.
- Invitation Process: Information on how and when employees will be invited to participate.
- Survey Results: How the results will be used and shared with employees.
Sharing survey results and the resulting action points on this page can help build trust and engagement among colleagues.
Example Intranet Page Setup
Introduction: Since [month] [year], [Company Name] has conducted an End User Experience Survey to assess employee satisfaction with IT services. The goal is to identify areas for improvement and minimize disruptions caused by IT issues. This survey is part of our Intuitive User Experience Project.
The survey is conducted by Yorizon, a leading IT satisfaction survey company based in Rotterdam, Netherlands (www.yorizongroup.com).
Survey Approach:
- The survey is brief but impactful.
- Invitations will be sent from the external email address: service@ithappiness.com.
- Each colleague will be invited once a year. If a response is not received within a week, a reminder will be sent.
- The survey is conducted by [Project Champion’s Name] (link to internal profile).
Survey Example: You can view a sample survey via this link: [testlink survey].
Anonymity: To ensure anonymity, Yorizon will manage the survey. All responses are anonymous, and [Company Name] cannot see the identity of respondents. After the survey, Yorizon separates the invitation from the response.
Survey Results: Results will be reported regularly to [division/team] and shared on SharePoint/below:
- [Report March 2021]
- [Report Feb 2021]
- [Report Jan 2021]
Survey Action Points: The survey results help us understand the current state of IT services and prioritize necessary improvements. Examples of action points include:
- [Action Point 1]
- [Action Point 2]
- [Action Point 3]
We will communicate regularly about these actions and any other decisions based on your input. While we may not be able to implement all suggestions immediately due to resource limitations, your feedback is crucial in helping us identify and address the most pressing issues.
Our Surveys Make Up the Check section of the PDCA (Plan-Do-Check-Act) cycle.
After the survey, our task is to complete the Act – Plan – Do sections. Read more about what you can do with your data in the article “The PDCA Cycle and Beyond: Turn Insights into Actions” and discover practical steps to maximize the value of employee feedback using Agile, PDCA, KPI reporting, and Action Planning.
