IT Happiness Scan vs. IT Happiness Survey – Overview
| Feature | IT Happiness Scan | IT Happiness Survey (Custom Program) |
|---|---|---|
| Purpose | One-time quick scan to explore DEX and test the feedback system | Fully tailored program for deep, continuous DEX insights |
| Ideal for | Organizations exploring employee feedback for the first time | Organizations seeking an in-depth, scalable feedback solution |
| Participation | Up to 300 end-users | Scalable from small teams to 100,000+ employees |
| Duration | Open for 4 weeks | Flexible; can be recurring or continuous |
| Customization | None – fully predefined | Fully customizable (questions, logic, branding, domains, etc.) |
| Languages Available | English, German, Dutch, French, Spanish, Portuguese, Simplified Chinese | English by default; any language can be added |
| Survey Topics | Covers key aspects of IT Happiness | In-depth across 8 areas (infrastructure, value, service desk, innovation, adoption, L&D, security, wellbeing) |
| Deliverables | – PDF Management Report – Online one-pager & downloadable summary | – Real-time dashboard – Custom reports – Expert presentations – Open comment analysis – Raw data export |
| Support | Basic automated guidance | Dedicated support, training, presentations, and workshops |
| Integrations | Not available | Available: Workday, Active Directory, ServiceNow, etc. |
| Trial/Cost | Free | Paid (tailored to scope and needs) |
| Timeline | 45 days from request to report delivery | Custom timeline based on setup and client needs |
| Getting Started | Submit request online (min. 100 employees) | Schedule an intro call to discuss your needs and next steps |
IT Happiness Scan
The IT Happiness Scan is a free, ready-to-use feedback solution designed to give organizations a quick and insightful look at how employees experience their digital workplace. Ideal for companies exploring structured feedback for the first time, the Scan helps uncover what’s working well—and where improvements can be made.
What’s Included
✔ Quick & Clear Insights
Get a one-time snapshot of your Digital Employee Experience (DEX) based on our proven IT Happiness framework.
✔ Reach Up to 300 Employees
Invite up to 300 end-users within your organization to participate in this limited-time scan.
✔ Actionable Outcomes
Receive a visual IT Management Report (PDF), including key findings, trends, and improvement recommendations—plus a clear online one-pager to share internally.
Key Features
Standardized Survey Format
- Fully predefined and research-based questionnaire
- No customization needed—ready to launch immediately
Languages Available
- English, German, Dutch, French, Spanish, Portuguese, Simplified Chinese
Participation & Duration
- Available for 4 weeks from launch
- Open to organizations with 100+ employees
What You’ll Receive
- PDF Management Report with visual summaries and recommendations
- Online one-pager and downloadable PDF with survey results
- Real, benchmarked feedback you can immediately use to inform IT decision-making
Read more about the IT Happiness Scan
IT Happiness Custom Survey
The IT Happiness Survey is our flagship, fully customizable feedback solution designed for large organizations that want to continuously improve the digital employee experience (DEX). Built on over 20 years of expertise, it delivers rich, actionable insights across every corner of your digital workplace.
What’s Included
✔ In-Depth Understanding of IT Experience
Measure employee satisfaction and effectiveness across 8 key areas, from support to innovation and digital wellbeing.
✔ Fully Customizable Format
Tailor the survey content, branding, and delivery to fit your organization’s specific needs.
✔ Enterprise-Level Reporting
Access real-time dashboards, detailed trend analysis, and benchmarked results—supported by expert guidance.
Key Features
Survey Format & Customization
- Predefined expert framework, fully customizable (questions, logic, texts, design)
- Add your own branding, domain, and look & feel
- Available in any language
Topics Covered
- Digital workplace infrastructure
- Business value of IT
- IT service desk experience
- Innovation
- Change & adoption
- Learning & development
- IT security policy
- Digital wellbeing
Participation & Duration
- Flexible participation models, from small pilots to organization-wide rollouts
- Scalable to tens of thousands of employees
What You’ll Receive
- Real-time dashboard for continuous insight and reporting
- Raw data exports and advanced analytics
- Expert presentations and optional in-person workshops
- Custom reports, open comment analysis, and trends over time
- Integrations with systems like Workday, Active Directory, ServiceNow
Support & Add-Ons
- Personal dashboard walkthroughs and training (e.g. QlikSense)
- Extra dashboard licenses
- Operational support and additional feedback rounds
- Benchmarks, storytelling support, and internal communication materials